Frequently Asked Questions

Yes, they are. All our products are made from renewable resources and organic dyes. They are not harmful and toxic and are safe for the environment
Many. we work with a good number of artisans as we want to showcase as much of the creativity, history of the work, and the hands of those artisans and portray it to the audience
Step 1 The first step is to browse products and then Add items to your shopping cart where your products will be saved as you continue shopping.

Step 2 - Select the item Click on the "Add to Cart" button

Step 3 - Proceed to Payment Click on the Checkout button after adding ALL items that you want to buy. You can also apply any coupon if you have at this step by clicking "Apply Discount Code"

Step 4 - Email & Shipping Details You will be asked to log in with your email-id if you already have registered with kalashilpa.com before. If you are buying for the first time, you can continue as a guest and you will be automatically registered and the password will be emailed to you. Enter your billing address which is the address of the customer who is paying Usually, the billing and shipping address are the same. If you want to have a different shipping address, click "Ship to Different Address" and enter the shipping address there Click the Continue button to proceed to the Payment

Step 5 - Make Payment Please select either CCavenue or EBS payment gateway to pay via Credit/Debit Cards, Net banking, or UTI via Indian Banks. Both these payment gateways also support international currencies. If Cash on Delivery or Paypal is available, those will also be given as an option to pay. Click "Place Order" and you will be directed to one of the payment gateways. If the payment is COD, your order will be complete after you click "Place Order" Once you have paid via Credit/Debit Card or Net Banking, you will be redirected to kalashilpa.com and a Transaction number will be given to you You will also receive an order confirmation email from kalashilpa.com
In India, the delivery takes a max of 10-15 days and outside of India, the delivery happens in 21-30 days.
Yes, shopping at kalashilpa.com is 100% safe. We currently have two payment gateways to choose from: EBS and CCavenue. Both payment gateways are secure and provide multiple options to pay. EBS and CCavenue both use the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Furthermore, both EBS and CCavenue also ask you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number that follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her. You can be assured that kalashilpa.com offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe, and secure.
Once your order is with us, you will be given a unique id provided by the delivery partner, through which you can track your order. You may also contact the given delivery partner through the number and get updates. You will be getting a message after the order is successfully placed.
Kalashilpa caters to creating and giving out the best and uniquely handicraft products for people across the nation. As we strive hard to also give back to the artisan's community and make them sustainable for the future generation we have decided not to keep Cash on delivery. If you truly enjoy and feel the worth in our products we want the people to understand and help spread our handcraft with this notion of our mission and vision at Kalashilpa..
Once you've selected these beautiful products and placed an order for them, they are now set to be handcrafted for you and are in the process of shipping. Once it's been processed we are not able to cancel your order and return it. We want to minimize the back & forth in this processing unless there has been any damage to the product. You can further clarify any issues regarding the product at info@kalashilpacare.com
For delivery in India, we have shipping or delivery charges(depending on the type of delivery you chose), including bulk delivery. For international shipment, charges apply, but as of now, we are accepting only bulk shipment for any international orders.
It means that currently, the item is not available in stock with us, but you can always write to us if you need the product, we will let you know the estimated time for the availability.